The client declares that they are, or are currently acting as, the owner or gaurdian of the dog/s they have nominated on the online application form.
All information submitted in the online application form is accurate and complete to the clients knowledge, and it is the responsibility of the client to inform Fitzroy Dog Adventures of any changes to this form.
Clients must make every effort to inform Fitzroy Dog Adventures on the health, behavior and any specific needs of their dog relevant to dog walking or dog sitting.
It is the responsibility of the owner to ensure their dogs registration is valid and the registration tag is attached securly to the dogs collar or harness before we pick them up. Any fines obtained from the council due to an abscent registration tag will be the responsbility of the the owner to pay. For puppies below the age legaly required to be registered, the client agrees to register the puppy once they come of age.
Accessing the Home
The client acknowledges the importance of providing a secure way for Fitzroy Dog Adventures to access entry into the premises such as a key lock box or a spare key given to Fitzroy Dog Adventures to limit chances of unauthorized entry.
If Fitzroy Dog Adventures is unable drop a dog off because they can not access the home due to an error made by the client (such as removing the key from the lock box and forgetting to put it back) we will charge $30 per hour for the additional time the dog is in our care.
Health & Veterinary Visits
Dogs must be up to date with all current vaccinations and veterinary check ups and on regular flea control hygiene
The client acknowledges that group walks and trips will involve letting dogs off leash in designated off-leash areas which may or may not be fenced. Therefore, the safety of their dog, other dogs and people rely on the owners accuracy in assessing whether this is suited for their dog, and the accuracy of the information on the online application form.
The clients acknowledges that dog walking off leash involves inherent risks that Fitzroy Dog Adventures will aim to minimize, but can never fully control.
Fitzroy Dog Adventures is not responsible for veterinary costs that may arise while the dog is in their care.
Fitzroy Dog Adventures cannot be responsible for any complications pets may suffer, or actions of pets while unattended, providing that client’s instructions have been followed.
Fitzroy Dog Adventures is not responsible for pets that escape a premises due to faulty or inadequate fencing, screens, doors etc.
In matters which Fitzroy Dog Adventures deem to need immediate veterinary assistance, and if attempts to contact the client are unsuccessful for whatever reason, the client gives permission for Fitzroy Dog Adventures to seek professional care up to the amount stipulated on the online application form and the client agrees to reimburse Fitzroy Dog Adventures this amount within 7 days.
Bookings & Payment
The client agrees to pay the full amount of dog adventures or private walks when they cancel or reschedule a dog adventure or private walk within 48hours of the scheduled services commencement time.
The client acknowledges Fitzroy Dog Adventures reserves the rights to cancel or refuse a booking or terminate their service at any time, including during a walk or adventure, if Fitzroy Dog Adventures deems it necessary. This may be a result of, but not limited to, incompatible behavior within the dog pack, signs of aggression or distress, injury, sickness, excessive barking in the car or general misbehavior.
The client agrees to book the scheduled adventures allocated to their dog. Booking an adventure which was not allocated to your dog will result in your dogs adventure being canceled and incur the full fee. Please ask us if you would like more information about why we allocate dogs to certain adventure groups.
If clients forget to enter a discount coupon while booking a dog adventure or private walk online, they will not be eligible for any partial or full refunds unless the booking is changed or cancelled with more than 48 hours until the adventure commences.
On days which are hotter than what your dog can tolerate (as estimated by the heat stroke risk assessment guide or your own nominated temperature) clients will receive a 50% refund for their booked adventure if your dog does not participate in the walk or adventure. On days which are over 30 degrees, the adventure will be cancelled and all clients will receive a full refund.
The client agrees to allow Fitzroy Dog Adventures to publicly share, post, and distribute pictures and videos of their dog, taken whilst the dog is in Fitzroy Dog Adventures’ care provided that non of the clients personal information (addresses, phone numbers etc.) is included within the pictures or video.
Intellectual rights to all images and video taken or created by Fitzroy Dog Adventures, and all derivatives of that material, are owned by Fitzroy Dog Adventures. This includes images and video which the client has payed Fitzroy Dog Adventures to take to document their pets adventure/walk while the pet is in Fitzroy Dog Adventures care. However, clients are free to share these images on social media platforms provided Fitzroy Dog Adventures are acknowledged sufficiently. Please ask Fitzroy Dog Adventures the correct way to acknowledge them.